App still offline

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Deleted User 456

Post by Deleted User 456 » Sat Dec 24, 2022 5:15 pm

Anyone else's APP still showing offline, even though the car is showing online on the infotainment system?

Useless. Really starting to peeve me this now :evil:
It's not hard to make this stuff work

Born2Ride
Posts: 41
Joined: Fri Sep 09, 2022 1:32 pm

Post by Born2Ride » Sat Dec 24, 2022 5:20 pm

Yes been like it since Wed or Thursday I think.

JGriff
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Joined: Fri Sep 02, 2022 4:28 pm

Post by JGriff » Sat Dec 24, 2022 5:24 pm

Ditto

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Daveion
Posts: 237
Joined: Wed Jun 08, 2022 8:32 pm

Post by Daveion » Sat Dec 24, 2022 5:28 pm

Ditto. App is fully functional.
Raised it with Cupra Digital and said a number of owners are experiencing this as found on our forum.
Reply earlier today. It seems they are aware there is a problem.

"Hello,
We are pleased to support you with your request about the mobile online services with the case number 00016392xxx.

We would like to apologize for the inconvenience that you have not received feedback to your request so far.

In order to provide you with an answer as quickly as possible we are in a continuous exchange with our expert department, who are already working on a solution.

Hence, we would like to ask you for a little more patience and as soon as we have further information, we will contact you immediately.

Yours sincerely,

Your CUPRA Team
Born V2-Tech L collected June 22
BMW Z4 e89 sDrive30i Highline
BMW Z4 e85 3.0i SE

Deleted User 456

Post by Deleted User 456 » Sat Dec 24, 2022 5:56 pm

I just don't understand why they can't make such a simple thing work.

See how they like my app....

Screenshot_20221224_175226_My CUPRA.jpg


Savage
Posts: 73
Joined: Fri Dec 09, 2022 3:46 pm

Post by Savage » Sat Dec 24, 2022 6:05 pm

App installed to satisfy dealer, promptly got home and set it to offline etc.
App likely to be uninstalled, I don't need this level of communication. Then again, maybe keep it so on the rare occasion I am away, I can check how the overpriced charging is going while drinking my overpriced coffee :)

I even disabled android auto, All I need is bluetooth for hands free phone and contacts. The car has its own satnav and I have my music on a USB stick, so AA seems a bit redundant to me.
I can't even see the point of profiles, its not like it saves your preferences. OBD11 sorted all I need, lane assist/cyclist exterminator remembers to be off, auto locking when moving off disabled, couple of other little things.

But horses for courses, I am not a social media person, in fact I actively avoid it, just an old grump really :lol:
Cupra Born V2 58KWh AFV 230 Auto E-Boost with Tech Pack L in Geyser Silver.

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Daveion
Posts: 237
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Post by Daveion » Sun Dec 25, 2022 8:10 am

Stevolution wrote:
Sat Dec 24, 2022 5:56 pm
I just don't understand why they can't make such a simple thing work.

See how they like my app....
🤣
Born V2-Tech L collected June 22
BMW Z4 e89 sDrive30i Highline
BMW Z4 e85 3.0i SE

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Rerb
Posts: 54
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Post by Rerb » Mon Dec 26, 2022 10:22 am

Yep, mine has been offline for 4 days now very frustrating.
V3, Aurora Blue, Beats Audio, Glass Roof

jerryhawkins
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Location: Bodmin, Cornwall

Post by jerryhawkins » Mon Dec 26, 2022 4:42 pm

Was just about to post, then found this thread. My app showing car in 'offline mode' when it isn't. Been like it a few days. Hopefully the Cupra IT guys will fix it soon. I worked in IT for years and if we'd ever released a system that worked as 'well' as this, I'd have been looking for a new job pretty soon!
V2 58kwh AFV 230 Auto e-boost. Qasar grey. 19" Typhoon wheels, copper details. Heat Pump.

Born2Ride
Posts: 41
Joined: Fri Sep 09, 2022 1:32 pm

Post by Born2Ride » Mon Dec 26, 2022 4:44 pm

jerryhawkins wrote:
Mon Dec 26, 2022 4:42 pm
Was just about to post, then found this thread. My app showing car in 'offline mode' when it isn't. Been like it a few days. Hopefully the Cupra IT guys will fix it soon. I worked in IT for years and if we'd ever released a system that worked as 'well' as this, I'd have been looking for a new job pretty soon!
Is that the issue, anyone that is any good has found somewhere else to work?

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