App Lock/Unlock - Update

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UniqueUser1
Posts: 32
Joined: Sat Jul 02, 2022 2:16 pm

Post by UniqueUser1 » Sun Jul 10, 2022 8:45 am

Hi everyone,

I wanted to provide a quick update on the app lock/unlock functionality as I’ve heard something interesting back from cupra digital support.

They said for security reasons this has to be activated by the dealership for security reasons. I’m going to give the dealership service department a call in the morning so will update how the conversation goes.

Hope this helps anyone who was also wondering about this.
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Daveion
Posts: 237
Joined: Wed Jun 08, 2022 8:32 pm

Post by Daveion » Sun Jul 10, 2022 10:33 am

UniqueUser1 wrote:
Sun Jul 10, 2022 8:45 am
Hi everyone,

I wanted to provide a quick update on the app lock/unlock functionality as I’ve heard something interesting back from cupra digital support.

They said for security reasons this has to be activated by the dealership for security reasons. I’m going to give the dealership service department a call in the morning so will update how the conversation goes.

Hope this helps anyone who was also wondering about this.
It does. I hope you have better fortune with your dealership than I have. It maybe the same system dealerships use for app licence activation in conjunction with driving licence details.
Hope you get somewhere with it.
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hoo29
Posts: 6
Joined: Sun Jun 19, 2022 10:47 am

Post by hoo29 » Sun Jul 10, 2022 11:09 am

Considering the quality of the rest of the app, seems very believable the remote lock/unlock was done in an insecure way. Look forward to any updates!
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Betty b
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Joined: Sat May 21, 2022 12:46 am

Post by Betty b » Sun Jul 10, 2022 5:33 pm

That’s sounds promising 👍
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UniqueUser1
Posts: 32
Joined: Sat Jul 02, 2022 2:16 pm

Post by UniqueUser1 » Fri Jul 15, 2022 5:33 pm

Quick update; nothing from the dealership yet. Seems like their system is still down and unable to register? Has anyone else had any luck?
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monkeyhanger
Posts: 421
Joined: Tue May 31, 2022 8:12 pm

Post by monkeyhanger » Fri Jul 15, 2022 6:04 pm

Are some people getting anything from the app now? I used to be able to remotely check battery/range status and set up the airvon to cool the car down on a walk back to it, with the ID3 app. Can't do anything currently, just getting a slight slowdown of MMI initial load up now I have my credentials added.
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Daveion
Posts: 237
Joined: Wed Jun 08, 2022 8:32 pm

Post by Daveion » Fri Jul 15, 2022 6:14 pm

I had an email from our dealer this morning with a cupra YouTube video on how to run the GEN4 My Cupra app. They were advised by Cupra digital that it will unlock a lot more features in the app.
I have my doubts and would think I would have to Uninstall and reinstall and follow the video step by step again. It may be I connected under an earlier level although only 3 weeks ago.
I'm sure all here has already seen the video but will try to add a link in a moment. I'm not going to try until I get back from vacation. No extra agro risks.

The link won't upload?? Says has been removed by the uploader????

Screenshot_20220715-193746_YouTube.jpg

Born V2-Tech L collected June 22
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dav0001
Posts: 19
Joined: Tue Jan 17, 2023 12:18 pm

Post by dav0001 » Wed Jan 25, 2023 4:33 pm

Is the app down at the moment? I have no information at all

Betty b
Posts: 257
Joined: Sat May 21, 2022 12:46 am

Post by Betty b » Wed Jan 25, 2023 4:37 pm

Phew….. thought it was just me, been sat in car for over an hour trying fix it 🙈

Had loads of update pop ups today and it’s forgotten everything, though it was related to this.

Have to say this is starting to get very frustrating Now !!!!!
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daern
Posts: 62
Joined: Wed Jul 20, 2022 1:31 pm

Post by daern » Wed Jan 25, 2023 5:31 pm

Working fine here for me with no errors on the API (apart from the known mileage defect). Receiving updates from the vehicle too, although I've not tried to interact (e.g. turn on heating)

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