Page 6 of 16
Re: My Cupra app
Posted: Mon Jul 04, 2022 9:29 am
by KEV1L
Daveion wrote: ↑Mon Jul 04, 2022 8:07 am
Looks like there is s level of success and knowledge building with getting the app working. Mine has been up and running for just over a week and remaining issues are:-
No emergency service licence. Deactivated
No breakdown service licence. Deactivated
Car shows a different range to the app. This morning the car is showing 206 miles at 75% and the app 132 at 75%. Not a big deal but annoying.
Anyone got the remaining licence business sorted?
I’m in the same position as you.
Re: My Cupra app
Posted: Mon Jul 04, 2022 4:17 pm
by RoystonJoyston
Just got my app to accept primary user, but like others not getting any info as all services deactivated.
Had ordered a V3 in aurora blue from local dealer but no expected date, however on holiday in Norfolk , dealer had exact model in stock, so bought that one.
Re: My Cupra app
Posted: Mon Jul 04, 2022 9:30 pm
by KEV1L
RoystonJoyston wrote: ↑Mon Jul 04, 2022 4:17 pm
Just got my app to accept primary user, but like others not getting any info as all services deactivated.
Had ordered a V3 in aurora blue from local dealer but no expected date, however on holiday in Norfolk , dealer had exact model in stock, so bought that one.
This can be fixed by ‘buying’ the connect plus pack (or something like that) in the in-car store.
Re: My Cupra app
Posted: Tue Jul 05, 2022 9:22 am
by Daveion
KEV1L wrote: ↑Mon Jul 04, 2022 9:30 pm
RoystonJoyston wrote: ↑Mon Jul 04, 2022 4:17 pm
Just got my app to accept primary user, but like others not getting any info as all services deactivated.
Had ordered a V3 in aurora blue from local dealer but no expected date, however on holiday in Norfolk , dealer had exact model in stock, so bought that one.
This can be fixed by ‘buying’ the connect plus pack (or something like that) in the in-car store.
worked for me.
Re: My Cupra app
Posted: Tue Jul 05, 2022 4:07 pm
by Nacaduct
Seeing some of you mentioning that a lot of options in the “service management” menu in the app reads as deactivated… Just took a little trip and made sure the car was showing location (infotainment screen, top right, connectivity menu) and all those deactivated items start working.
Re: My Cupra app
Posted: Tue Jul 05, 2022 7:39 pm
by Daveion
Nacaduct wrote: ↑Tue Jul 05, 2022 4:07 pm
Seeing some of you mentioning that a lot of options in the “service management” menu in the app reads as deactivated… Just took a little trip and made sure the car was showing location (infotainment screen, top right, connectivity menu) and all those deactivated items start working.
How about Emergency Service and Breakdown Service?
Will post an update from my dealership on the Active Licence thread.
Re: My Cupra app
Posted: Wed Jul 06, 2022 11:16 am
by Daveion
My app is telling me my car is unlocked.
Shame it's miles away in a dodgy area and it can't be locked remotely.
Re: My Cupra app
Posted: Sun Jul 10, 2022 7:16 pm
by hoo29
It took a while but got the car registered through the app after it initially said VIN not recognised. Thought I'd have a poke at what the app is doing and the status api just continually returns an error. Might explain why there is always a popup saying something has gone wrong.
Re: My Cupra app
Posted: Sat Jul 16, 2022 10:27 am
by steve green
Picked up my V1 yesterday, impressive but the same problem as others have, the My Cupra App wont link to the car,
Dealer tried twice and said the system sometimes does that so try again another day.
I've not read all the forum threads yet so am wondering if there is a forum fix that works or if its outside my control and only the dealer can fix it.
Cheers
Re: My Cupra app
Posted: Sat Jul 16, 2022 10:34 am
by UniqueUser1
steve green wrote: ↑Sat Jul 16, 2022 10:27 am
Picked up my V1 yesterday, impressive but the same problem as others have, the My Cupra App wont link to the car,
Dealer tried twice and said the system sometimes does that so try again another day.
I've not read all the forum threads yet so am wondering if there is a forum fix that works or if its outside my control and only the dealer can fix it.
Cheers
Has your system been updated to version 3.0 yet? If not this is the first step, then the connection from the car to app should work. Let me know if there’s any questions and I can try help you out.
worked for me.