My Cupra app

[Daveion]

Hi dforetay
My French is hopeless. I have yet to try the pre condition. It was great via the app on my ID3.
With the ID3 you often got an error message or lack of any response on the app but it still pre conditioned for 30 minutes.
Your range is good at 80% charge
The app I'm using is the My Cupra App!
I didn't know there was another but prefer the black layout you have in the screenshot.

[KEV1L]

I just tried the Cupra Connect App, but it tells you to use the My Cupra App instead…

[dforetay]

@Daveion
In fact it is more an error while opening the app as shown below:

The error is poping up when I try to open the app. It is like this for some weeks now and is very annoying. I know that several people are experiencing the same issue. I was hoping this will disappear with this week’s update. But this is not the case . And the new features are not showing up in my application.

@KEV1L: yes they developped MyCupra app for the Born. But it is awfull. I am barely using it. Only to see the % of battery. And to start the charging and the scheduled time is not working properly.

[Daveion]

@Daveion
In fact it is more an error while opening the app as shown below:
A867A6F1-ED65-435A-9138-8432E71A9D31.jpeg
The error is poping up when I try to open the app. It is like this for some weeks now and is very annoying. I know that several people are experiencing the same issue. I was hoping this will disappear with this week’s update. But this is not the case . And the new features are not showing up in my application.

@KEV1L: yes they developped MyCupra app for the Born. But it is awfull. I am barely using it. Only to see the % of battery. And to start the charging and the scheduled time is not working properly.

I also run Tronity app. It has good charging data, trips, and range etc. It's free at present for ID3 and Born owners because they can't get all the data from the car. I ran it on my previous ID3.

[KEV1L]

How do you get it free beyond the 2 week trial?

[dforetay]

In Switzerland we have a 10 years licence with the car. I don’t know how it is in the other countries. I got a connect license for 10 years when I linked my car to the app.

[Daveion]

How do you get it free beyond the 2 week trial?

I just receive an email from Sebastian or Nils at Tronity saying I have been tranfered to a free to use basis for ID3 and Born owners . Generally after 2 or 3 days. The app has limited data from our cars so they currently don't make a charge.
Their support to the app and me as a user in my experience is excellent.

[CheGuevara]

hi All,
I face the same issue with the My Cupra App: "precondition failed" message. Need to delete the app and install it again, then it works for a few access before the failure message pops up again.
any help or work around?

[dforetay]

Only thing. Leave the App open but in background , wait for about 10 min. Then go back to the App. It is relaunching and opening.

[SilverCupra]

Mine did this when I picked up the vehicle.

Resolution: update the software on the infotainment system to the latest version, delete the app and reinstall..

This fixed the problem for me and then the app and system worked fine.

So, those of you that have had success with the My Cupra app after updating the software, could you please advise how this is done.