Senheiser audio issues

[Jeroen Born]

Hi guys, i recently recieved my Born Performance with the optional Senheiser audio system. After watching some promo's about the new system on the Senheiser website i decided to add this package to my Born with great expectations. But after a few weeks of use and looking at the costs of the system I find it quite disappointing and in some respects just plain bad.
The systeem is poorly balanced and the equalizer and 3 STUDIO settings perform below par. The settings 'MUSIC' and 'CLUB' seem very similar and are pumped up by a kind of LOUDNESS settings that cannot be switched off. The 'SPEECH' setting is very flat with a lot of MID frequency and further flat tones.
Today i went back to the dealership and they confirmend that the audiosystem is not performing like a high end systeem but there was nothing they could do, i have the latest FW and SW update and a similair 2024 Born sounded the same. With a lower volume it sounds ok but once you hit the 60% volume the quality is getting downhill fast.

Anyone else experiencing the same poor quality with the Senheiser system.

Since my born has been serviced by VW, I am thinking of writing to the Cupra importer because they ultimately sold me the system.

[milkyway55]

On what grounds would you write to the importer?!

[Jeroen Born]

On what grounds would you write to the importer?!

Here in the Netherlands Cupra doesn't have own workshops, you are sent to a VW or SEAT garage so i hope that someone at the Cupra importer (were i bought the car) can help me with my concerns about the audiosystem, i just think it's not functioning like it should be. The mechanic in the workshop had no experience with this system.

[Elea4]

Over the years there have been threads about this in other forums with hundreds of comments.

Bottom line: don't expect any Cupra/VW workshop to be able to anything at all about it.

Here are your only options:

- replace the door speakers with better ones
- add a DSP controller where you can customize the frequency response for the door speakers and the sub
- soundproof the doors and maybe the trunk, eg. alubutyl
- add a subwoofer with one that sits inside the trunk or replace the current one with something like this:

https://www.ars24.com/subwoofer/option/ ... d.3-passiv

[dirk1978]

Not my experience at all. I find the Sennheiser audio to be excellent. Much better than I expected. But I don't recognise the names of the settings you're quoting so I wonder how different the UK or other systems are.

[milkyway55]

On what grounds would you write to the importer?!

Here in the Netherlands Cupra doesn't have own workshops, you are sent to a VW or SEAT garage so i hope that someone at the Cupra importer (were i bought the car) can help me with my concerns about the audiosystem, i just think it's not functioning like it should be. The mechanic in the workshop had no experience with this system.

I think you're just expecting too much