Service Intervals?

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UniqueUser1
Posts: 58
Joined: Sat Jul 02, 2022 2:16 pm

Post by UniqueUser1 »

Hi everyone,

Is anyone aware of the service intervals for our Cupra Borns? I was under the impression it's every 2 years or by a certain mileage, but I'm being contacted about the car requiring a service after Year 1, even though no notification is showing on the car.

Many thanks!
Cupra Born V2 | Geyser Silver | Tech L Pack

Elea4
Posts: 200
Joined: Fri Jun 10, 2022 5:19 pm

Post by Elea4 »

1 year - absolutely not. It should be 2.

Are you being contacted about a recall?
UniqueUser1
Posts: 58
Joined: Sat Jul 02, 2022 2:16 pm

Post by UniqueUser1 »

Elea4 wrote: Sat May 27, 2023 11:51 am 1 year - absolutely not. It should be 2.

Are you being contacted about a recall?
Unfortunately no, was 100% about a service. When I spoke to the dealership they said it's a 1 year vehicle check around £100.
Cupra Born V2 | Geyser Silver | Tech L Pack
Elea4
Posts: 200
Joined: Fri Jun 10, 2022 5:19 pm

Post by Elea4 »

UniqueUser1 wrote: Sat May 27, 2023 12:31 pm Unfortunately no, was 100% about a service. When I spoke to the dealership they said it's a 1 year vehicle check around £100.
Ask them to show you official documentation from Cupra that a 1 year service is required for warranty purposes :lol:
Boris7
Posts: 83
Joined: Wed Sep 07, 2022 7:45 pm

Post by Boris7 »

Just generating income
Hadders
Posts: 2
Joined: Sat May 27, 2023 8:43 am

Post by Hadders »

In the My Cupra app under vehicle status there is days to inspection. This appears to be 2 years.
Elea4
Posts: 200
Joined: Fri Jun 10, 2022 5:19 pm

Post by Elea4 »

Hadders wrote: Sun May 28, 2023 9:57 am In the My Cupra app under vehicle status there is days to inspection. This appears to be 2 years.
Exactly. Show that page of your app to the dealer and tell them to bug off.
UniqueUser1
Posts: 58
Joined: Sat Jul 02, 2022 2:16 pm

Post by UniqueUser1 »

Elea4 wrote: Sun May 28, 2023 3:01 pm
Hadders wrote: Sun May 28, 2023 9:57 am In the My Cupra app under vehicle status there is days to inspection. This appears to be 2 years.
Exactly. Show that page of your app to the dealer and tell them to bug off.
Where abouts is this on the My Cupra app? On the iPhone version I don't seem to see this under vehicle status.

Thank you everyone for the helpful comments. I'll speak to the dealer again and with Cupra directly too.
Cupra Born V2 | Geyser Silver | Tech L Pack
Elea4
Posts: 200
Joined: Fri Jun 10, 2022 5:19 pm

Post by Elea4 »

If you can't find it on your app, then simply sit on your Born, click the Maintenance icon in the main app list and you should see the next scheduled maintenance date.
UniqueUser1
Posts: 58
Joined: Sat Jul 02, 2022 2:16 pm

Post by UniqueUser1 »

Thanks everyone for the helpful replies, it's much appreciated.

I wanted to share a quick update after speaking with Cupra UK customer services.

They confirmed the car is due a 1-Year inspection service and seemed to side with the dealer's recommendation.

I'm still quite confused as to why this isn't appearing on the cars onboard computer though; it's still showing the next inspection due in 300+ days..
Cupra Born V2 | Geyser Silver | Tech L Pack
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