MY CUPRA app

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mautzeno
Posts: 1
Joined: Sun Nov 12, 2023 6:58 am

Post by mautzeno »

Hello everybody,
I signed me up on this forum because I’m a owner of a new Cuora Born.
Trying to connect the car and the MY CUPRA app but on the home page I can see only a blu car without any information about battery-temperature etc.

Does anyone had the same issue?

I add a picture about the my CUPRA all homepage

Thanks everybody

ENRICO

IMG_7123.png

Ponk
Posts: 141
Joined: Wed May 03, 2023 6:25 pm
Location: AG, Switzerland

Post by Ponk »

Force close the app and try again.
Cupra Born, 77Kw, Silver, 20" Firestorm, Advance Pack, Beats, Heat Pump, Swiss Model.
s3akr
Posts: 25
Joined: Sun Sep 24, 2023 7:13 pm

Post by s3akr »

Similar view on my Mrs iPhone but she is listed/configured to the car as an 'additional user' and not the main user. I'm on Android and have all the features (well, all that appear on Android at least) and ability to mess around with charging etc.
2022 Born V3 77KW - Aurora Blue, Beats, DCC, Heat Pump, Cargo Pack, 20" Blizzard Copper Wheels, Tech Pack M, Aurora Blue Seats
2021 Macan GTS (too many options)
2012 Cayman R (the right options)
1998 Boxster 2.5 (full poverty spec + 15 bad owners)
TaylorT2
Posts: 83
Joined: Thu Sep 21, 2023 3:42 pm

Post by TaylorT2 »

s3akr wrote: Sun Nov 12, 2023 7:24 pm Similar view on my Mrs iPhone but she is listed/configured to the car as an 'additional user' and not the main user. I'm on Android and have all the features (well, all that appear on Android at least) and ability to mess around with charging etc.
Uninstall and reinstall to make sure you have the latest version
daern
Posts: 177
Joined: Wed Jul 20, 2022 1:31 pm

Post by daern »

I didn't think the additional user stuff worked at all on the app?
s3akr
Posts: 25
Joined: Sun Sep 24, 2023 7:13 pm

Post by s3akr »

As far as I can tell, it does nothing other than allow only the primary user to charge and set certain parameters around charging, and gives nothing to the additional users.

Same in the car - changed a load of settings to tailor it for the Mrs using her key and her user profile and all of those changes seem to be universal to the car and not per user. Not sure of the point of a user profile per person.
2022 Born V3 77KW - Aurora Blue, Beats, DCC, Heat Pump, Cargo Pack, 20" Blizzard Copper Wheels, Tech Pack M, Aurora Blue Seats
2021 Macan GTS (too many options)
2012 Cayman R (the right options)
1998 Boxster 2.5 (full poverty spec + 15 bad owners)
Spud1926
Posts: 6
Joined: Sat Nov 04, 2023 1:17 pm

Post by Spud1926 »

Different point but app related
My app shows the range gently increasing in proportion to the time on charge and the range is entirely accurate/reasonable BUT as soon as the charge ends it puts something bizarre in the range section ( today it was 205mi @ 76%, but as soon as it stopped at 80% the range changed to 124mi, its a 77kw battery)
Anyone else??
daern
Posts: 177
Joined: Wed Jul 20, 2022 1:31 pm

Post by daern »

Spud1926 wrote: Sat Nov 18, 2023 1:04 pm My app shows the range gently increasing in proportion to the time on charge and the range is entirely accurate/reasonable BUT as soon as the charge ends it puts something bizarre in the range section ( today it was 205mi @ 76%, but as soon as it stopped at 80% the range changed to 124mi, its a 77kw battery)
Yup, long known bug - it's mis-converting between miles and km (you'll notice that 124 miles is more or less 200km) and reporting incorrect values when parked up. It always sorts itself out when driven, but gives entirely unpredictable values when parked up or on charge. It seems to happening less since 3.2.1, but you'll still see some daft values being reported:

graph.png

In short, don't worry too much - you're not alone ;-)
s3akr
Posts: 25
Joined: Sun Sep 24, 2023 7:13 pm

Post by s3akr »

I find it's accurate until I perhaps move the car e.g. moving it off the drive and not actually driving any distance. It'll turn read wrong until it's driven. To be honest, the app is terrible so you just have to live with its quirks. I don't expect much to change with it.
2022 Born V3 77KW - Aurora Blue, Beats, DCC, Heat Pump, Cargo Pack, 20" Blizzard Copper Wheels, Tech Pack M, Aurora Blue Seats
2021 Macan GTS (too many options)
2012 Cayman R (the right options)
1998 Boxster 2.5 (full poverty spec + 15 bad owners)
Spud1926
Posts: 6
Joined: Sat Nov 04, 2023 1:17 pm

Post by Spud1926 »

That makes sense, thanks
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