Intelligent Octopus schedule charging not working!!

Faults and Technical chat for the CUPRA Born
dirk1978
Posts: 30
Joined: Sat Aug 10, 2024 8:04 pm

Post by dirk1978 »

Same for me yesterday. I had to sign in again (which took a few attempts) and then it started showing the range again eventually.

But it hasn't charged properly overnight. The Cupra app has given loads of notifications about starting and stopping and the Ohme smart schedule looked weird last night.

Even manually setting it to max charge this morning only had it at 1.3kW.

This is probably the most frustrating part of owning an EV. When it works it's great. When it doesn't you have no idea why. Did Octopus not give enough slots? Was there a problem with the cable? Was the car refusing to charge?

Neither Cupra nor Ohme will surface this info. I have to email Ohme and there's no Cupra email address for car tech support other than booking it in at the dealer for a 'diagnostic' where they will inevitably find nothing wrong because I'm sure it'll charge fine tonight.

You'd think they'd have this sorted by now.

Baconrage
Posts: 83
Joined: Wed Dec 27, 2023 2:23 pm

Post by Baconrage »

Try cupradigitalsupport@cupraofficial.com I messaged them about the app before, I'm not sure if they helped or if it sorted itself out but they did reply!
V3 58kwh e-boost in Quasar gray.
rogeranderson
Posts: 43
Joined: Thu Nov 23, 2023 8:06 pm

Post by rogeranderson »

dirk1978 wrote: Thu Jan 23, 2025 7:36 am Same for me yesterday. I had to sign in again (which took a few attempts) and then it started showing the range again eventually.

But it hasn't charged properly overnight. The Cupra app has given loads of notifications about starting and stopping and the Ohme smart schedule looked weird last night.

Even manually setting it to max charge this morning only had it at 1.3kW.

This is probably the most frustrating part of owning an EV. When it works it's great. When it doesn't you have no idea why. Did Octopus not give enough slots? Was there a problem with the cable? Was the car refusing to charge?

Neither Cupra nor Ohme will surface this info. I have to email Ohme and there's no Cupra email address for car tech support other than booking it in at the dealer for a 'diagnostic' where they will inevitably find nothing wrong because I'm sure it'll charge fine tonight.

You'd think they'd have this sorted by now.
Totally agree - its definitely the most frustrating part and impossible to diagnose - only option is wait 24hrs and hope it works again. Can see this being a big blocker to uptake on EVs and would be enough to cause some people to revert back to ICE. Not everyone has the patience or the ability to navigate numerous apps and confusing UI just to charge a car.
dirk1978
Posts: 30
Joined: Sat Aug 10, 2024 8:04 pm

Post by dirk1978 »

ImageInterestingly I emailed Ohme and they said the usual send us photos of all this stuff so I thought might as well and did.

They said the CT clamp is on the wrong cable which didn't seem like it would be an issue to me because it works fine 95% of the time.

Sure enough, after moving the CT clamp the Ohme app is now showing the correct house draw and it charged fine last night.

Whether it makes any difference or not remains to be seen but perhaps it will be more robust now it actually has the full info.

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dooleydoo
Posts: 34
Joined: Sat Sep 30, 2023 7:41 am

Post by dooleydoo »

If you are using an Ohme charger they have told me they are aware of the issues with VW/Cupra/Seat ID and are working on a fix
dirk1978
Posts: 30
Joined: Sat Aug 10, 2024 8:04 pm

Post by dirk1978 »

dooleydoo wrote: Fri Jan 24, 2025 2:20 pm If you are using an Ohme charger they have told me they are aware of the issues with VW/Cupra/Seat ID and are working on a fix
Oh that's good to know thanks
rogeranderson
Posts: 43
Joined: Thu Nov 23, 2023 8:06 pm

Post by rogeranderson »

Not sure when it started working again but plugged in today and Octopus schedule created first time.
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