My car is home! After being without it for 4 months and 2 days, it's finally home sitting in my drive. In the end Cupra gave me 'good will' in the form of paying for my dealer-installed dash cam system that I'd arranged before all this trouble started. It wasn't a cheap system, so they paid for that...

Good News! Just had a call from my dealer contact - my Born battery repair has been completed. He's now got to arrange for it to be transported back to me from Southampton (~180miles), which could take up to two weeks! Next arranged call from Cupra customer service (actually executive office contact...

@Cuzzo 1982 - No it's not a safety issue (allegedly), so not a 'recall', just a 'Service Campaign'

The January 10th edition of Autocar magazine has the article about our battery repair issue. See below:

Heard from Cupra Customer Services again today. There is a 'chink of light' at the end of the tunnel. It seems that the 'parts' (sealant and bolts) are starting to move. Not sure how exactly (free from embargo now or alternative source of supply established), but he has been informed that they shoul...

I'm trying to get my car back from the BCC "unrepaired". I'm waiting to hear back from Cupra Customer Service. If my car hasn't been taken apart yet then I'll have it back until they have all the parts (sealant and bolts) to complete the repair. I wasn't aware of any issues (it was all wor...

@Baconrage... You probably won't get a letter. Mine went in for a routine software update and they ran the diags at the time and it pointed to the issue. You should be able to check if your car has the issue by entering your VIN on the web page here: https://checkout.cupraofficial.com.au/owners/serv...

Spoke to Cupra customer service again today. No progress on paste or bolts needed to complete repair. They've asked Europcar to get me into an EV when one becomes available. I hope to see my Born again sometime in 2024. Merry Christmas all - hope you enjoy it despite being parted from your Borns!

Hi All, Had another call from Cupra Customer Service yesterday. Chap said that the issue with paste availability had been escalated to the highest level within Cupra and that they were actively seeking alternative supplies. I told him that my rental car, being petrol, was costing significantly more ...

Contacted Cupra customer service via their web site on Sunday. Had a call today; gave them my dealer contact details (again), they said they'd get all the necessary info from them then escalate the issue within Cupra. My dealer contact called me a while later to confirm he'd had a call. If you're re...